Pricing
One membership covers your permitted sites. No commission, no contract.
Receiving sites pay one flat monthly membership covering the permitted sites their plan allows, with unlimited people, from £19.99 + VAT, with 7 days free to start. Carriers pick a plan by how many sites they run. Nothing is charged per load or per note. Prices exclude VAT, which is added at 20% when you pay.
Receiving sites
Four plans, one membership each. Every plan carries every feature and unlimited people: the only difference is how many permitted sites it covers. Every plan starts with 7 days free from sign-up: add your card in those 7 days and nothing is charged until they are up. The free period that ran to 1 October 2026, when the duty started, has ended.
Solo
£19.99
+ VAT a month
7 days free, then £19.99 + VAT a month.
- 1 permitted site, on one membership.
- Unlimited people, at no extra cost.
- One permitted site, reporting every load it receives.
- No commission on any work. Cancel any time.
Site
£29.99
+ VAT a month
7 days free, then £29.99 + VAT a month.
- Up to 3 permitted sites, on one membership.
- Unlimited people, at no extra cost.
- Up to 3 permitted sites, reporting every load they receive.
- No commission on any work. Cancel any time.
Team
£59.99
+ VAT a month
7 days free, then £59.99 + VAT a month.
- Up to 5 permitted sites, on one membership.
- Unlimited people, at no extra cost.
- Up to 5 permitted sites, reporting every load they receive.
- No commission on any work. Cancel any time.
Site Pro
£99.99
+ VAT a month
7 days free, then £99.99 + VAT a month.
- Unlimited permitted sites, on one membership.
- Unlimited people, at no extra cost.
- Unlimited permitted sites, reporting every load they receive.
- No commission on any work. Cancel any time.
One membership covers every permitted site your plan allows, and Site Pro covers any number. Groups that want to talk it through: email us. You can move between plans at any time from your own Billing page.
Carriers, brokers and dealers
Priced by the number of sites in the account. Monthly, or yearly at 25% off. Every plan starts with 7 days free, counted from the day you sign up; nothing is charged until those days end.
Operator
£39
+ VAT a month · or £351 + VAT a year
Up to two sites.
Crew
£89
+ VAT a month · or £801 + VAT a year
Up to five sites.
Group
£179
+ VAT a month · or £1611 + VAT a year
Any number of sites.
Every carrier plan carries the whole product: transfer notes, consignment notes, season tickets, carrier checks, invoicing, the customer portal and the compliance calendar. The plans differ only in how many sites they cover.
DEFRA’s own fee is separate
Registering a permitted site with DEFRA’s Digital Waste Tracking Service costs £26 a year, charged per permit-holding company and paid to DEFRA directly. They issue the API code that every receipt is filed under. That is their fee, not ours, and it never appears on a DutyOS invoice. DEFRA’s first payment is due by 31 January 2027, and a company that registers later in the year still pays the full amount rather than a part year.
Is the free GOV.UK service enough?
It might be. DEFRA’s own portal is free to use, and a site that receives a handful of loads a week and is happy to key each one in by hand can meet the duty with it. DutyOS earns its fee where that stops being comfortable:
- Every load is checked against DEFRA’s own rules before it goes anywhere: all 842 waste codes, reconciled against DEFRA’s live service with no differences, so a rejection is caught at the gate, not two days later.
- The two-working-day clock runs per load, in UK time, on every screen, so nothing quietly goes late.
- The paperwork photo is attached to the receipt as evidence, so what the driver handed over is kept with what was filed.
- Sends wait rather than fail. If DEFRA’s service is busy, the load stays queued until it lands. An outage is never reported back to you as your mistake.
- Corrections are never refused, and your quarterly consignee returns and waste transfer notes, which continue alongside digital waste tracking rather than being replaced by it, are built from the same records.
Where DutyOS stands with DEFRA. DutyOS is listed on GOV.UK’s Report receipt of waste software provider list (8 September 2026) and is integrated with DEFRA’s Digital Waste Tracking API. Separately, we ran all 14 of DEFRA’s production approval test scenarios ourselves. All 14 gave the expected result (our own results, last run 31 October 2026), with no exemptions claimed.
And on security. DutyOS Ltd holds a Cyber Essentials certificate for the whole organisation, issued 18 September 2026 and valid for twelve months. Verify it on the IASME registry.
Questions
Is there a contract or a setup fee?
No. Monthly, or yearly on the carrier plans; cancel any time from your own Billing page. Nothing more is charged after the month or year you have paid for ends, and part of a period is not refunded.
Do your prices include VAT?
No. Every price on this page is shown without VAT. VAT at 20% is added when you pay, and your invoice shows it separately, so a VAT-registered business can reclaim it.
Do I pay per user?
No. Nothing is charged per user, per load or per note.
I run several permitted sites.
One membership covers them, up to your plan’s allowance: Solo 1, Site up to 3, Team up to 5, Site Pro any number. If you run a group and want to talk it through, email us and we will set it up with you.
I’m a carrier. Do I need this before October 2026?
The 1 October 2026 duty is on the site receiving the waste. Carriers keep their duty-of-care records as today, with digital waste tracking for carriers expected in the October 2027 phase. Our post on the 1 October duty sets out who it lands on.