What DutyOS is, and is not
Waste management software for the records the law asks for.
DutyOS is waste management software for one job: the records a permitted site or a waste carrier must keep and send under UK law. Waste receipts sent to DEFRA’s digital waste tracking service, waste transfer notes, hazardous waste consignment notes and quarterly consignee returns, each checked before it goes anywhere and kept where you can produce it when an officer asks.
From £19.99 + VAT a month, with 7 days free to start. No commission, cancel any time.
What it does
For a permitted site that receives waste
- Each load is logged at the gate or the weighbridge, by weight or by container volume, with the site’s permit and address filled in from its settings.
- The waste code is picked from all 842 codes in DEFRA’s catalogue, reconciled against DEFRA’s live service with no differences.
- The record is checked against DEFRA’s rules before it is sent to the Report receipt of waste service, and the two working day clock runs for every load.
- A send waits and retries if the service is busy, and a receipt DEFRA already hold can be corrected and sent again from the same record.
- A weighbridge file can be imported instead of keying each load.
- Quarterly consignee returns are built from the consignment notes and hazardous receipts logged at each site.
For a registered carrier, broker or dealer
- A waste transfer note with every statutory field in one form, signed on screen with the signatory’s printed name, and a PDF of each note for the customer.
- Hazardous consignment notes with Parts A to E, with a share link so the receiving site completes and signs its own part without an account.
- Your carrier registration number held once and printed on every note.
- Your customers and your invoicing in the same system as the notes.
For both
- Duty Watch: the rule changes that bind a waste business, as regulators publish them.
- A copy of your own records in a portable format, whenever you want it.
- Records stored in the UK, in London.
What it does not do
- It does not plan routes, track vehicles or schedule jobs.
- It does not run a weighbridge; it takes the weight you give it, or the file your weighbridge produces.
- It is not an accounts package: it raises your invoices, it does not keep your books.
- It does not read your paperwork for you; you log the load and it checks it.
- It is used in a web browser; nothing else is sold today.
- It does not replace the waste transfer note, the consignment note or the consignee return: the law keeps all three, and DutyOS files them alongside the digital record.
Who it is for
- Permitted sites in England and Wales, which must record every load received on DEFRA’s service from 1 October 2026, and in Scotland from 1 January 2027.
- Registered waste carriers, brokers and dealers, whose duty of care records continue as before and whose own digital reporting date has not been legislated.
- It is not for a producer of waste, who has no reporting duty under digital waste tracking, and not for a household.
Not sure which you are? The readiness checker answers for your nation and your role.
Pricing
Receiving sites: four plans (Solo £19.99 · Site £29.99 · Team £59.99 · Site Pro £99.99 + VAT a month) that differ only in how many permitted sites one membership covers, with unlimited people on every plan. 7 days free, then monthly; no commission, cancel any time.
Carriers: three plans (Operator £39 · Crew £89 · Group £179 + VAT a month) that differ only in how many sites you run. 7 days free, then monthly, or yearly at 25% off. Prices exclude VAT, which is added at 20% when you pay. DEFRA’s own £26 a year registration is separate and paid to them. Full pricing.
Where DutyOS stands with DEFRA. DutyOS is listed on GOV.UK’s list of software providers for the Report receipt of waste service. Being listed means DutyOS is technically integrated with DEFRA’s Digital Waste Tracking API. Being listed is not an endorsement or a test result, and DEFRA does not rank the providers on it; our answer on what the list means explains the difference. Separately, we ran all 14 of DEFRA’s production approval test scenarios ourselves. All 14 gave the expected result (our own results, last run 31 October 2026), with no exemptions claimed.
And on security. DutyOS Ltd holds a Cyber Essentials certificate for the whole organisation, issued 18 September 2026 and valid for twelve months. Verify it on the IASME registry.
Read on
- Receiving sites: what a permitted site gets, step by step.
- Waste carriers: transfer notes, consignment notes and where carriers stand with digital waste tracking.
- The spreadsheet route: DEFRA’s free alternative for sites without software, and how long it is expected to last.
- Duty Watch: the rule changes that bind UK waste businesses.
Carrier plans: from £39 + VAT a month, with 7 days free to start.